Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
great location
convenient service
unhelpful staff
room issues
7.6/10
Very good
Rooms
7.9
Location
8.9
Service
6.7
Dining
6.8
Guest reviews
7.6/10
based on 15 reviews
8.3
8.3/10based on 99 reviews
William
United States,
June
2024
8.8/10
My stay at the hotel was very pleasant overall. The rooms were clean and modest, offering good city views and a separate visitor toilet. However, the poor insulation led to noisy sounds from the plumbing system at night. The service was professional and the staff was willing to accommodate all our needs, even with limited English proficiency. The location was perfect, right in the heart of Wuhan on a bustling walking street, making it convenient to explore the area. The dining experience was great with a variety of food choices, although it was not an international buffet. The facilities met my expectations, providing a comfortable stay.
Rooms
8.0
The rooms were large and comfortable with good city views and a separate visitor toilet, though noisy at night due to poor insulation.
Service
8.0
The service was very professional, and the staff was ready to arrange all our requirements, despite limited English proficiency.
Location
10.0
The hotel is in the heart of Wuhan on a lively walking street, making it a great area for shopping and exploring.
Dining
9.0
The dining experience was excellent with a mix of western staples and Chinese dishes available, though not an international buffet.
Facilities
9.0
The hotel offers convenient facilities for guests, ensuring a comfortable and enjoyable stay.
Nicholas
United States,
May
2024
6.8/10
I had a mixed experience at the hotel. The rooms were spacious and comfortable overall, but I was allocated a smoking room which was not ideal. The dining room was very spacious and pleasant, but the food variety could be improved. The location was fantastic for me, being right in the heart of a vibrant shopping area and close to the underground station. The service, however, left much to be desired with a cold and rude attitude from the staff during breakfast time.
Rooms
7.0
The rooms were spacious and comfortable, though being allocated a smoking room was not ideal.
Service
5.0
The service, especially during breakfast time, was disappointing with a generally cold and rude attitude from the staff.
Location
9.0
The location was fantastic for me, right in the heart of a vibrant shopping area and very close to the underground station.
Dining
6.0
The dining experience was acceptable but could have more variety to suit different tastes.
Facilities
8.0
The facilities were up to standard and the dining room was very spacious and comfortable.
Jordan
United States,
May
2024
8.0/10
The hotel is ideally located in the heart of Wuhan, right on the bustling Hanjiang walking street, making it a great spot for shopping and dining. The rooms, although spacious and modern, suffer from noise issues due to poor insulation, but they offer comfortable amenities and amazing city views. The service is satisfactory, showing genuine effort and attentiveness. The dining experience provides diverse and delicious options but can get crowded and messy. The facilities are well-maintained, offering a great value for the overall experience.
Rooms
8.0
The rooms were large, modern, and comfortable, with great city views.
Service
8.0
The staff was helpful and had a good attitude, actively greeting guests and being accommodating.
Location
9.0
The hotel's location on the Hanjiang walking street is fantastic for shopping and exploring the downtown area.
Dining
7.0
The dining experience offers a wide selection of delicious foods but can get messy due to high traffic.
Facilities
8.0
The hotel provides convenient and well-maintained facilities, enhancing the overall stay.
Marvin
United States,
April
2024
8.6/10
My stay at the hotel was fantastic! The rooms were huge, clean, and incredibly comfortable, much bigger than any other place I've stayed at before. The service was friendly and patient despite some being inexperienced. The location couldn't have been better, right in the heart of a bustling shopping area. The dining experience offered a mix of local and Western dishes, catering to different tastes. The facilities were top-notch, making my stay even more enjoyable.
Rooms
9.0
The rooms were huge, clean, and comfortable.
Service
8.0
The staff was friendly and patient, despite some being inexperienced.
Location
9.0
The hotel is right in the heart of a vibrant shopping area.
Dining
8.0
The dining included an excellent mix of local and Western dishes.
Facilities
9.0
The facilities were impressive, adding to the overall experience.
Walter
United States,
March
2024
8.8/10
The hotel room was spacious with a bath, very clean, and the bathroom was excellent with both a shower and a bath. The breakfast area seemed a bit disorganized, but the hotel featured two bathrooms and a large living room, adding to the comfort of the stay.
Rooms
8.0
The room was huge, clean, and the bathroom was great with both a shower and a bath.
Service
9.0
The service was extremely nice and patient, accommodating our limited Chinese language skills.
Location
9.0
The location is great, right in the midst of a modern shopping district with plenty of dining and entertainment options nearby.
Dining
9.0
The dining experience was excellent with a mix of western and Chinese dishes in a spacious and comfortable setting.
Facilities
9.0
The hotel offers a range of facilities including room service, car hire, dry cleaning, housekeeping, laundry, and a welcome drink for a great property.
Felix
United States,
March
2024
6.8/10
I had a mixed experience at this hotel. On the positive side, the rooms were very spacious and had the biggest TV I've ever seen. However, the shower room was too open for my liking, despite having a curtain. The location was perfect right in the middle of town with plenty of amenities, but the services provided were subpar and left much to be desired.
Rooms
8.0
The rooms were spacious, well-furnished, and had lots of storage.
Service
5.0
The staff were generally rude and cold, which was disappointing.
Location
9.0
The hotel is in a perfect location, closed to the walking street and metro.
Dining
6.0
The dining options were big but the quality was only average.
Facilities
7.0
The facilities provided were satisfactory.
Henry
United States,
March
2024
6.0/10
My stay at the hotel was a mixed experience. The location was fantastic, right in the heart of Wuhan with easy access to shopping and dining options. The service, however, left much to be desired with unhelpful staff. The dining experience was okay but could use some improvement. The rooms had some issues like a strange smell and missing furniture, but the facilities overall were decent.
Rooms
5.0
The rooms had a strange smell and were missing some essential furniture.
Service
5.0
The service was not very helpful and staff had a bad attitude towards customers.
Location
9.0
The hotel is in the heart of Wuhan, near shopping streets and surrounded by dining options.
Dining
6.0
The dining experience was okay but could do with better quality options.
Facilities
7.0
The facilities were sufficient during my stay.
great location
unhelpful staff
Robin
United States,
January
2024
8.2/10
The hotel rooms are luxurious and well-furnished, offering a comfortable and clean stay. The service is professional and accommodating despite minor breakfast mishaps. The location is superb, nestled in a vibrant shopping area. The dining options cater more to Chinese tastes but still include some Western dishes.
Rooms
9.0
The rooms are luxurious and well-furnished, providing a comfortable and clean stay.
Service
8.0
The service is professional and ready to cater to all our needs.
Location
9.0
The hotel is located in the midst of a bustling shopping area, making it very convenient for exploring.
Dining
7.0
The dining experience leans more towards Chinese cuisine but offers some Western options as well.
Facilities
8.0
The hotel facilities are adequate to ensure a pleasant stay.
Luxurious rooms
Limited Western dining
Charles
United States,
December
2023
6.6/10
The hotel was spacious and well-furnished with lots of storage, offering funky bath and shower views through glass from the bed. It was clean, well-appointed, and spacious by China standards, with a touch of old charm in the Family room. The service was a mix of helpfulness and mishaps, while the location placed me in the heart of a bustling shopping district. The dining experience ranged from disappointing to satisfying, with mostly Chinese dishes. Overall, the facilities were adequate with room for improvement.
Rooms
8.0
The rooms were spacious, well-furnished, and had quirky glass views of the bath and shower.
Service
6.0
The service had moments of friendliness but also careless incidents and minor inconveniences.
Location
7.0
The hotel's location in a modern shopping district was convenient, surrounded by shopping malls and a diverse market.
Dining
5.0
The dining options were a mix of disappointing and satisfying, with mostly Chinese dishes available.
Facilities
7.0
The hotel's facilities were adequate, with room for improvement in certain areas.
Spacious Rooms
Inconsistent Service
Rob
United States,
November
2023
8.2/10
My stay at the hotel was quite enjoyable overall. The location was superb, right in the heart of Insadong, with easy access to the MRT and surrounded by plenty of shops and restaurants. The service was exceptional, with amazingly friendly staff making me feel welcome. However, the dining options were a bit limited, mostly Chinese cuisine. The rooms were good and worth the price paid, offering all the essentials needed for a comfortable stay.
Rooms
8.0
The room I stayed in was good and definitely worth the price paid. It had everything I needed and was quite comfortable.
Service
9.0
The service at the hotel was outstanding. The staff was so friendly and welcoming, making my stay even more delightful.
Location
9.0
The hotel's location couldn't be better, right in the middle of Insadong surrounded by shops and restaurants. It was very convenient for exploring the area.
Dining
7.0
The dining options at the hotel were fine, mostly Chinese cuisine with a limited selection. It would have been nice to have more variety.
Facilities
8.0
The hotel had good facilities overall, providing everything I needed for a pleasant stay.
John
United States,
November
2023
8.6/10
I had a pleasant stay at the hotel with its spacious and well-priced rooms featuring a queen and twin bed. The welcoming and happy service made my experience memorable, with the only downside being the limited dining options. The hotel's top-notch location in the heart of the town was superb, offering easy access to various attractions. Overall, it was a great value for money.
Rooms
9.0
The room was well priced and big with a queen bed and twin bed.
Service
8.0
The staff were very friendly and happy.
Location
10.0
The location was superb, assistance very good by Hotel reception, and spoke English very well.
Dining
7.0
The dining options can have more varieties.
Facilities
9.0
The facilities offered were great.
Jonathan
United States,
November
2023
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were clean and functional, offering a decent size and excellent shower facilities, making my stay very comfortable. The service was friendly, although there was an issue with payment in the evening. The location was great, with close proximity to shopping centers and metro stations. The dining experience was average but passable, and the facilities were satisfactory.
Rooms
8.0
The rooms were very decent size and clean, with large bathrooms and excellent shower facilities.
Service
7.0
Despite a small hiccup with payment, the service was friendly overall and responsive to needs like freshly cooked eggs.
Location
9.0
The hotel's location in the heart of Wuhan near metro stations and shopping centers was very convenient for exploring the area.
Dining
6.0
The dining experience was do-able with a decent variety, but not exceptional. Local breakfast options available outside the hotel.
Facilities
7.0
The hotel facilities met my needs adequately during my stay.
convenient location
average dining
Charles
United States,
September
2023
6.2/10
I was pleasantly surprised by my stay at the hotel. The rooms were spacious and comfortable, the dining room was impressive, located on the 12th floor, with clean accommodations, good water pressure in the shower, and the biggest TV I've ever seen in a hotel room. However, the service was below expectations with a general 'no one cares' attitude, issues with preparing simple dishes like fried eggs, and pushy attempts to sell minibar items we never touched. The location was convenient being in the center of town, close to the chaos, but accessible to foot traffic and near public transportation. The dining options were more suitable for those who enjoy Chinese cuisine, and the facilities were average.
Rooms
8.0
The rooms were clean, spacious, and had good amenities.
Service
5.0
The service was disappointing with rude and cold staff, and pushy behavior regarding minibar items.
Location
7.0
The location was convenient in the center of town, accessible by foot and close to public transport.
Dining
6.0
The dining options were more suitable for those who enjoy Chinese cuisine.
Facilities
6.0
The facilities were average with no standout features.
Joe
United States,
August
2023
8.0/10
The hotel is centrally located in the heart of Wuhan, near a vibrant shopping district with helpful and English-speaking staff. The rooms are spacious and comfortable, though some noise from the plumbing system can be bothersome at night. The dining options are varied, catering to different tastes, and the service is friendly and efficient. Overall, a good value for money choice with a convenient location.
Rooms
7.0
The rooms are spacious and comfortable.
Service
8.0
The service is friendly and efficient.
Location
9.0
Centrally located in the heart of Wuhan near a vibrant shopping district.
Dining
8.0
The dining options are varied, catering to different tastes.
Facilities
8.0
The hotel offers a good range of facilities.
Matt
United States,
July
2023
7.2/10
My stay at the hotel was quite pleasant overall. The rooms were nice, with a great view over the city, but initially a bit stuffy. However, they provided a fan promptly after our feedback, which solved the problem. The service was good, although there were some minor issues. The location was perfect for shopping and eating, with plenty of options nearby. The dining experience was below expectations, but the facilities were decent.
Rooms
8.0
The rooms were very nice and with a great view over the city.
Service
7.0
The service was pleasant, and the staff attempted to be helpful.
Location
9.0
The location was perfect for shopping and eating, with plenty of options nearby.
Dining
5.0
The dining was not a disappointment, only because we expected a poor choice of mediocre food.
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